Last updated: 10 April 2026. This policy applies to all projects and services provided by S.S Building App Private Limited.
At S.S Building App Private Limited, we are committed to delivering high-quality work that meets the agreed specifications. We take every project seriously and invest significant time and resources from the moment a Project Agreement is signed. This Refund Policy sets out the circumstances in which refunds may be available and the process for requesting them.
We encourage all clients to read this policy carefully before engaging our services. If you have any questions, please contact us at support@ssbuildapp.site before signing a Project Agreement.
The deposit paid upon signing a Project Agreement is non-refundable. This is because the deposit covers the cost of the discovery phase, initial planning, resource allocation, and the opportunity cost of declining other projects to accommodate yours. The deposit amount is clearly stated in your Project Agreement before you commit.
Milestone payments become due upon the completion and delivery of the corresponding milestone deliverables. Once a milestone has been delivered and accepted (or deemed accepted after 7 days without written objection), the associated payment is non-refundable. If you raise a written objection within 7 days of delivery, we will work with you to address the issue at no additional cost, subject to the terms of Section 5 below.
A partial refund of milestone payments may be considered in the following circumstances: (a) we materially fail to deliver the agreed milestone deliverables and are unable to remedy the failure within a reasonable period; (b) we are unable to continue the project due to circumstances within our control; or (c) we mutually agree in writing to terminate the project before completion.
Refunds are not available in the following circumstances: you change your mind about the project direction after work has commenced; you fail to provide timely feedback or approvals, causing project delays; the project is terminated at your request without cause; or the deliverables conform to the agreed specifications but you are dissatisfied with the outcome for subjective reasons.
Before any refund is considered, we require the opportunity to rectify any defects or shortcomings in our deliverables. We will address any legitimate defects raised in writing within 7 days of delivery at no additional cost. A refund will only be considered if we are unable to rectify the issue within a reasonable timeframe, typically 14 business days.
To request a refund, please contact us in writing at support@ssbuildapp.site with the subject line "Refund Request — [Your Project Name]". Your request must include: your name and contact details; the project name and Project Agreement reference; the specific grounds for the refund request; and supporting evidence. We will acknowledge your request within 3 business days and provide a written response within 14 business days.
Approved refunds will be processed within 14 business days of written confirmation. Refunds will be made to the original payment method where possible. We are not responsible for any bank charges or currency conversion fees associated with the refund.
If you are dissatisfied with our response to a refund request, you may escalate the matter through the dispute resolution process set out in our Terms of Service. We are committed to resolving all disputes fairly and in good faith.
For any questions about this Refund Policy, please contact us at support@ssbuildapp.site or write to us at 28, 7th Cross, 8th Main Road, J Block, Opposite Raheja Residency, 3rd Block, Koramangala, Bengaluru, Karnataka 560034, India.